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Terms and Conditions

Terms and Conditions

Effective Date: Last Updated: March 2026

These Terms and Conditions (“Agreement”) govern both the use of the International IT Solutions Inc. website at www.iits.us (“Website”) and the professional services provided by International IT Solutions Inc. (“IITS,” “we,” “us,” or “our”) to clients, partners, and resellers (“Client” or “you”). By using this Website or engaging IITS for services, you agree to be bound by this Agreement.

1. Use of Website

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Website. Prohibited activities include but are not limited to:
  • Transmitting any unlawful, harmful, threatening, or objectionable material of any kind.
  • Attempting to gain unauthorized access to any part of the Website, its servers, or any connected systems.
  • Introducing viruses, malicious code, or any other harmful material to the Website or its users.
  • Using the Website in any way that could damage, disable, overburden, or impair its functionality.
IITS reserves the right to restrict or terminate access to the Website for any user who violates these terms.

2. Services

IITS provides the following categories of professional IT consulting and field services:
  • Wireless Site Surveys & Design Planning, assessment, RF data collection, heat map analysis, and wireless network design recommendations for enterprise environments.
  • Structured Cabling Low-voltage cabling installation, certification testing, and infrastructure documentation services for commercial facilities.
  • Technology Rollouts & Project Management Coordinated deployment programs for point-of-sale systems, digital signage, network hardware, and related technology across single or multi-location portfolios.
  • Managed Services & Ongoing Support Recurring monitoring, maintenance, and support services as defined in a separate Statement of Work or Service Level Agreement.
  • Reseller & White-Label Partnerships Field services, survey, and design capabilities delivered on behalf of resellers, VARs, and technology partners under partner branding as agreed in writing.
All services are subject to separate written agreements, Statements of Work (“SOW”), or proposals where applicable. The specific scope, deliverables, timeline, and pricing for each engagement are defined in the applicable SOW. In the event of a conflict between this Agreement and an SOW, the SOW controls.

3. Acceptance of terms

Engagement of IITS services — including signing a proposal, SOW, or purchase order, or authorizing work to begin verbally or in writing — constitutes acceptance of this Agreement in full. Continued use of the Website following any update to these Terms also constitutes acceptance of the revised terms. No additional or conflicting terms submitted by the Client (including terms on a purchase order) shall be binding on IITS unless agreed to in a signed written amendment.

4. Accuracy of information

IITS aims to ensure that all information published on this Website is accurate and up to date. However, we do not guarantee the completeness, reliability, or suitability of any information on the Website for any particular purpose. Content is provided for general informational purposes only and is subject to change without notice. Nothing on this Website constitutes professional advice and should not be relied upon as a substitute for qualified consultation.

5. Intellectual property

  • Website Content
    All content on this Website — including text, design, graphics, logos, and imagery — is owned by IITS or its licensors and is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed, or reused without prior written permission from IITS.
  • Service Deliverables
    All deliverables produced by IITS under an SOW — including survey reports, heat maps, design documents, and project documentation — become the property of the Client upon receipt of full payment for the engagement.
  • IITS Proprietary Materials
    IITS retains ownership of all proprietary methodologies, tools, templates, and processes used to produce deliverables. Nothing in this Agreement transfers ownership of IITS’s underlying intellectual property to the Client.
  • IITS may reference an engagement in general terms (e.g., industry, size, service type) for marketing purposes unless the Client requests otherwise in writing.

6. Client responsibilities

To enable IITS to perform services effectively, the Client agrees to:
  • Provide timely access to facilities, systems, network infrastructure, and personnel required to perform the agreed scope of work.
  • Ensure that all necessary approvals, permits, and landlord or facilities consents are obtained prior to scheduling work.
  • Designate a point of contact authorized to make decisions and approve work on the Client’s behalf.
  • Provide accurate and complete information regarding the facility, existing infrastructure, and any known constraints that may affect the work.
  • Notify IITS promptly of any changes to site conditions, access availability, or project requirements.
Delays or additional costs resulting from the Client’s failure to meet these responsibilities may result in schedule adjustments and additional charges, which will be communicated in writing prior to billing.

7. User Submissions

If you submit information to IITS through this Website — including contact forms, inquiry forms, or email — you agree that:
  • The information you provide is accurate and complete to the best of your knowledge.
  • You authorize IITS to use the submitted information to respond to your request and, where applicable, to follow up regarding IITS services.
  • IITS will handle submitted information in accordance with its Privacy Policy. IITS does not sell or share personal contact information with unaffiliated third parties for marketing purposes.

8. Payment terms

  • Invoices are due within thirty (30) days of the invoice date unless otherwise specified in the SOW.
  • Overdue balances are subject to a late fee of 1.5% per month (18% annually) or the maximum rate permitted by Ohio law, whichever is less.
  • IITS reserves the right to suspend services on any active engagement where payment is more than thirty (30) days past due, without liability to the Client.
  • All fees are stated in U.S. dollars. Taxes, permits, and third-party costs (if any) are the Client’s responsibility unless explicitly included in the SOW.
  • Deposits or advance payments, where required, are non-refundable except as expressly stated in the SOW.

9. Change orders

Any change to the agreed scope of work — including additional locations, expanded deliverables, rescheduling due to site unreadiness, or work outside the original SOW — requires a written change order approved by both parties before the additional work begins. IITS is not obligated to perform out-of-scope work without an approved change order.

10. Third-party links

This Website may contain links to third-party websites for reference or convenience. IITS does not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party websites. Accessing third-party links is done at your own risk. IITS encourages you to review the terms and privacy policies of any third-party sites you visit.

11. Confidentiality

  • Each party agrees to hold in confidence all non-public information received from the other party in connection with the services (“Confidential Information”), and not to disclose such information to any third party without prior written consent.
  • Confidential Information includes but is not limited to: network configurations, facility layouts, business plans, pricing, technical findings, and proprietary processes.
  • These obligations do not apply to information that is or becomes publicly known through no breach of this Agreement, is independently developed by the receiving party, or is required to be disclosed by law or court order (with prompt written notice to the other party where permitted).
  • Confidentiality obligations survive termination of this Agreement for a period of three (3) years.
  • For white-label and reseller engagements, IITS agrees to maintain the confidentiality of the partner’s client relationships and not to solicit or contact end clients directly without the partner’s prior written consent.

12. Limitation of liability

  • IITS’s total liability to the Client for any claim arising out of or related to this Agreement — regardless of the form of action — shall not exceed the total fees paid by the Client to IITS in the three (3) months immediately preceding the event giving rise to the claim.
  • In no event shall IITS be liable for any indirect, incidental, consequential, special, or punitive damages — including lost profits, lost data, or business interruption — whether arising from use of this Website or from the performance of services, even if IITS has been advised of the possibility of such damages.
  • IITS is not responsible for service interruptions, technical issues, or temporary unavailability of the Website.
  • IITS’s recommendations and deliverables are based on conditions observed and data collected at the time of the engagement. IITS is not liable for changes in site conditions, third-party infrastructure failures, or performance outcomes resulting from the Client’s failure to implement recommendations as provided.
  • Nothing in this section limits liability for gross negligence, willful misconduct, or fraud.

13. Warranties and disclaimers

  • IITS warrants that services will be performed in a professional manner consistent with industry standards by qualified personnel.
  • IITS does not warrant that survey findings, design recommendations, or installed infrastructure will guarantee specific performance outcomes, as results depend on factors outside IITS’s control including third-party equipment, Client-managed systems, and ongoing site conditions.
  • Except as expressly stated herein, IITS provides this Website and all services “as is” and disclaims all other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.

14. Changes to terms

IITS reserves the right to update or modify these Terms and Conditions at any time without prior notice. The “Last Updated” date at the top of this document will reflect when changes were last made. Continued use of the Website or engagement of IITS services following any update constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

15. Dispute resolution

  • The parties agree to attempt to resolve any dispute informally by written notice to the other party, allowing thirty (30) days to negotiate a resolution in good faith before initiating formal proceedings.
  • If the dispute cannot be resolved informally, the parties agree to submit to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with proceedings conducted in Summit County, Ohio.
  • Notwithstanding the above, either party may seek injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm without first submitting to arbitration.
  • This Agreement shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions.

16. Termination

  • Either party may terminate an engagement for convenience upon thirty (30) days written notice, unless a shorter or longer notice period is specified in the SOW.
  • IITS may terminate immediately upon written notice if the Client fails to pay an undisputed invoice within thirty (30) days of the due date, or materially breaches any term of this Agreement and fails to cure the breach within ten (10) days of notice.
  • Upon termination, the Client shall pay for all work performed and expenses incurred through the termination date. Deposits are non-refundable except as expressly stated in the SOW.

17. Independent contractor

IITS performs services as an independent contractor. Nothing in this Agreement creates an employment, partnership, joint venture, or agency relationship between IITS and the Client. IITS is responsible for all taxes, insurance, and benefits for its own personnel.

18. Force majeure

IITS shall not be liable for delays or failure to perform resulting from causes beyond its reasonable control, including natural disasters, acts of government, labor disputes, supply chain disruptions, or other events outside IITS’s control. IITS will notify the Client promptly and work in good faith to resume performance as soon as reasonably practicable.

19. Entire agreement

This Agreement, together with any executed SOW or proposal, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior discussions, representations, and agreements. Amendments must be in writing and signed by both parties.

20. Contact & notices

For general questions about these Terms, please contact us through the Website at www.iits.us.

All formal legal notices under this Agreement must be delivered in writing to:

International IT Solutions Inc. www.iits.us

Electronic mail is acceptable for routine communications. Legal notices require written delivery by certified mail or overnight courier to the